FAQ

ITALSOFT
ITALCAM
OTHER
ECS
ESAGV
MECHANIC
  1. The program won't start due to a runtime error?
    If yes, you need to contact the service at the address service@italmac.it providing the serial number of the machine or attempt to recover the backup.
  2. The program starts but the positions of the vices cannot be found.
    You may need to insert a piece under the profile to facilitate machining.
  3. The program generates but I can't execute the program I want since the previous program always executes.
    You have probably deleted or modified the iso file path. Therefore press the button in the shape of a disk and insert the correct destination.
  4. The program won't start or frequently gives errors.
    Contact the service at the address service@italmac.it giving a brief description of the problem and providing the serial number of the machine.
  1. The program won't start.
    The licence has expired or should be renewed.
  2. The program creates runtime errors during operation.
    If you are using Windows Xp or 7, you should update the software to the most recent version.
  3. The program stops during iso generator.
    Update to the most recent version and eliminate the Windows automatic updates.
  4. The program won't generate the correct iso file.
    It means the program has the wrong work file paths. You need to go to configuration and fix the path.
  5. I cannot implement machining, the program after this machining blocks and I have to start again from scratch.
    Send the software file to software@italmac.it giving a brief description of the problem and providing the serial number of the machine.
  1. The program is not supplied by Italmac.
    Contact ITALMAC or the software supplier for further support.
  2. The program is supplied by Italmac.
    Send an email to software@italmac.it.
  1. The program won't start.
    Check ECS PC operation and that all the network cables are connected.
  2. The program starts but with wrong and uncomprehensible resolution.
    Re-start the CNC and if it persists contact the service at the address service@italmac.it. Probably a monitor with the wrong resolution is connected.
  1. The program won't start.
    Check the control is on and the mains or serial connection is connected.
  2. Control gives a signal different from 0.
    It means the control is having problems. If the display shows number 3, contact the service at the address service@italmac.it.
  3. Control signal 9.
    Contact the service at the address service@italmac.it.
  4. The program starts but won't allow any operation.
    You need to re-load backup and contact service at the address service@italmac.it.
  1. A collision occurred.
    Send a photo to service@italmac.it and do not attempt to reset the machine.
  2. The lubrication pump is no longer working.
    Try to remove the pump and clean it.
  3. The pump still won't work after cleaning.
    Check the pressurised air reaches the pump.
  4. Only a little oil comes out and the pump leaks.
    You need to replace the pump.
  5. The clamps won't close.
    Check system pressure, which must be at least 6 bar.
  6. Axis Z falls after emergency implementation.
    Check the axis Z zimmer or the brake.
  7. The tool change won't open.
    Check the presence of pressurised air and check the drive valve.